Shipping & Returns

1. Shipping Coverage

We ship worldwide, covering Hong Kong, Mainland China, Taiwan, the United States, Canada, the United Kingdom, Australia, Singapore, and major countries/regions in Europe.

Please confirm that shipping is available to your destination before placing an order.

2. Processing & Delivery Times

• Order processing: after payment confirmation, orders are typically processed and packed within 1–2 business days.
• Print-on-demand / custom items: POD and custom products may require an additional production cycle (typically 7–14 business days).
• Standard international shipping: typically 7–21 days, depending on destination and customs clearance.
• Expedited shipping: some orders can select expedited options at checkout, with shortened delivery times.
• Please note: these are estimated times only. Actual delivery may be delayed by customs, destination holidays, carrier factors, and other reasons.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the product, weight, delivery method, and destination.

During promotions, some orders may qualify for free or discounted shipping, subject to what is shown at checkout.

4. Tracking

After dispatch, we will send the tracking number to your order email.

You can also enter your order ID and order email at any time on the order tracking page to view the latest logistics status.

5. Customs & Duties

Prices generally exclude import customs duties and local taxes applicable in the destination country/region.

As the recipient, you may be responsible for paying relevant duties and taxes upon delivery, subject to the rules of local customs or tax authorities.

As the importer of record, you may be responsible for these charges upon delivery.

6. Order Cancellation

You may contact us to cancel your order before it enters production or dispatch.

For orders already in production or dispatch, cancellation may not be possible, depending on order status. We recommend contacting us as soon as possible.

7. Refund Policy

• Unshipped orders: cancellations before production and dispatch begin qualify for a full refund.
• Defective or wrong items: if you receive a defective or incorrect item, please contact us promptly. We will arrange a replacement or refund after verification.
• Refund method: refunds are returned to your original payment method (Airwallex / PayPal / card) and typically arrive within 5–10 business days, subject to the payment provider.
• Refund scope: refunds cover the amount paid for the product; shipping fees are generally non-refundable unless the error was on our side.

8. Returns & Exchanges

We support returns and exchanges for defective or incorrect items within a defined period after receipt.

For personal returns (non-quality issues), the product must remain intact and unused, and the return shipping cost is borne by you. Please contact customer service first to confirm the process.

9. Contact Us

If you have any questions about shipping, refunds, or returns, please contact us via:

Email: service@synergybooks.hk

Phone: +852 5803 2309