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Contact UsWe ship worldwide from our warehouse in China. All US orders are shipped with tracked standard shipping.
Estimated delivery is 7–18 business days after dispatch. Alaska, Hawaii and peak holiday seasons may require extra time.
Yes — free standard shipping on all US mainland orders over $35. Orders under $35 are charged a flat shipping fee at checkout.
Please allow 2–4 business days for carrier system updates after shipment. If no updates for over 20 days, contact our support team for investigation.
Import duties or local taxes may apply depending on your local policy. Any customs fees are the buyer's responsibility.
All custom engraved pet items are final sale and non-returnable. We only offer replacement or refund if the item has our production or engraving errors.
Modifications are only allowed before production starts. Once custom processing begins, no changes can be made.
Non-custom items (fashion jewelry, phone accessories, home textile sets) can be returned within 30 days of delivery if unused, unwashed and in original packaging. Home textile sets must be returned complete.
For change-of-mind returns, buyers are responsible for return shipping; original shipping is non-refundable. For defective, damaged or wrong items, we cover the after-sales solution.
Refunds are processed within 5–10 business days after we receive and inspect your returned items. Bank processing time may vary.
Yes. Our fashion jewelry adopts hypoallergenic plating, suitable for daily wear for most people.
Keep items away from water, sweat, perfume and chemical liquids to extend service life.
Yes. All bedding and towel products are sold as complete sets only, no single piece sales.
Email support@audlis.com. We reply within 24 hours on working days.